Terms & Conditions
Well everyone has to have terms and conditions. So here is the small print
in normal size for you. Please be sure to read and agree to the terms
and conditions before your purchase!!
1. Intellectual Copyright: Where artwork is prepared in aid
of a contract Flightline Graphics will supply artwork in the form of proof
images. These images can be in the form of electronic files or paper copies supplied by post. Any artwork supplied remains copyright © Flightline Graphics and is issues to satisfy clients that
proposed artwork is suitable for their requirements. Use of this artwork for any other purpose is strictly forbidden!
The supply of any electronic files vector files are not part of any contract unless SPECIFICALLY
agreed in writing before the contract is undertaken.
2. Contract: Customers purchasing custom artwork will received
proof images for their project. Making payment is deemed to be considered approval of any artwork submitted for approval, Where several versions of artwork exist it will be agreed which version is finally approved (typically the last version supplied unless otherwise requested). This forms the basis of the contract.
2.1 Products will not be manufactured until a customer approves proof artwork and a cleared payment has been received.
3. Clients Responsibilities with Regard to Copyright: In
situations where the client provides images
or any other artwork for their order they are legally responsible
for ensuring that this material does not infringe any copyrights.
Artwork supplied to clients by Flightline Graphics (including
proof documents) may not be used whole or in part for any purpose
without written permission from Flightline Graphics. Intellectual Copyright for all artwork remains that of Flightline Graphics always.
4. Cancellation: Should
the client wish to cancel at any point during the process they shall remain
liable for the work that has taken place. Clients do not become liable
for any costs until after a payment has been received by Flightline Graphics. Cancellation
after that time could result in a part refund to cover the expenses of work
carried out in aid of the contract.
5. Contract amendment: Clients who wish to make amendments to
contracts i.e. after payment has been sent, may find such amendments incur
additional fees to accommodate the alterations. In all such occasions
Flightline Graphics will try to accommodate these amendment without further
cost but will, where necessary, fully justify additional
costs in reaction to amendments that increase origination or production costs above that of the original contract.
6. Quotations: Unique, custom, or special artwork will be supported by
a proof document detailing exactly what the client will receive. It
should be very apparent to the customer what they should expect to receive with
this document, and they are responsible for checking all dimensions detailed
on the documentation. The
price quoted to clients will be for the supply of items on the proof document
and will show postage charges separately. Quotations will be valid for 30 days only.
7. Validity of Quotation: Unless otherwise agreed any quotation
provided will be valid for 30 days from the date of issue.
8. Faulty or incomplete orders. Where errors in the product supplied have been identified they should be communicated within 14 days of receipt to Flightline Graphics. Supplying replacement parts may require the faulty parts to be returned prior to any re-supply depending on circumstances. If the fault was on the side of Flightline Graphics all costs will be covered. However, customers who failed to communicate their requirements correctly or did not check product swatches fully before purchasing may have additional costs before corrected or reworked product is supplied.
9. Refunds: On the rare occasions where clients identify faulty
product they should contact Flightline Graphics to discuss the problem. Clients
must contact Flightline Graphics within 14 days of receipt of the
product for a refund to be valid. Contact can be in the form of an e-mail,
telephone message or a letter. Product should only be returned when it
has been agreed. Please see the Return Policy Here. All
faulty goods will be replaced or refunded as agreed on the merits of individual
cases.
These terms and conditions do not affect your statutory rights.
Nigel Wagstaff (MBA)
Proprietor.
